Frequently Asked Questions
Everything you need to know about Humtto footwear and services.
How do I determine the correct size for Humtto shoes?
We provide a detailed size chart on every product page. We recommend measuring your foot from heel to toe in centimeters and comparing it to our guide to ensure the perfect fit for your outdoor adventures.
Are Humtto shoes waterproof?
Many of our hiking and trekking models feature Humtto-Tex waterproof membranes. Please check the specific product description for 'Waterproof' or 'Water-Resistant' ratings before purchasing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. If the size isn't right or you've changed your mind, you can initiate a return through our online portal.
How long does shipping take?
Standard shipping typically takes 5-10 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and seamless checkout experience.
Do you offer a warranty on your footwear?
Yes, all Humtto products come with a 6-month limited warranty against manufacturing defects. This does not cover standard wear and tear from regular use.